The answer should be YES to all three! And if it’s not a resounding Yes then we assure you it can be.
If you own or in one business and have only implemented EXO once you only have one set of experiences – that’s not a criticism it’s just the situation and your businesses use and benefits derived from EXO are determined by what you know is possible.
So it’s likely you may not know the myriad of ways that EXO can be configured and deployed to make day to day businesses more efficient and productive – but that’s just an opportunity to be taken.
Imagine if you had worked in 250 companies each with different business challenges and had implemented EXO 250 times. You would have seen the ways in which those businesses had ‘squeezed the lemon’ and got the most out of EXO. Then when you implemented EXO you would have taken the best ideas from those 250 companies and implemented them in your own.
Excellent News
The excellent news is the major part of your investment has already been made – tuning EXO and improving its ROI is typically small additional investment in comparison with your investment in EXO to date.
Based on our experiences we know that the return on investment EXO can delivers increases if it is ‘tuned’ annually and if (where applicable) additional applications are added for specific tasks or areas such as Warehousing, Reporting, EDI , eCommerce etc.
One of Clients now transactions 25% of their turnover via the web with Clients they never knew previously.
Another Client has six less staff in their sales department because they are in marketing / outbound sales and another transacted nearly a half million dollars of sales over a weekend via a mobile sales application linked to EXO.
It’s easy to automate tasks in EXO so your EXO Users don’t have to spend their days doing repetitive boring work like opening every Sales Order and chasing Debtors but instead work in marketing generating more business or in Customer Service assisting those Customers that need help.
‘We don’t know what we don’t know about EXO’
In our view having implemented EXO for over 250 Clients we see the software typically as being a great foundation and not the complete solution.
Regardless in the time since you went Live with MYOB EXO your business has probably grown and changed in all kinds of ways:
- Increased volumes
- Acquiring major Customers
- Diversifying
- Adding new Products and Brands and Services
- Offering Products Online
- Needing to utilise other technologies for sales and service teams like PDA’s
- You may have moved to a new warehouse or want to make the most of the space you have in your current one.
- Debtors and Cash Flow may be a bigger issue these day and management of these requires
- The US Dollar’s drop may have had an impact of your gross profit and so analysing Customer Pricing and Profitability is paramount.
The EXO Audit Process
Lasting between three and five days our focus during an EXO AUDIT is your business and how it operates and translate those requirements and needs back through MYOB EXO.
Ducks Web will review all operations in a business where EXO is expected to contribute to the company’s operations including but not limited to:
- Customers and CRM (Customer Relationship Management)
- Sales Channels and methods including Online and Mobile and EDI
- Sales Order Processing and Automation Options
- Backorder Management
- Automated Pricing using EXO Pricing Rules
- Debt Collection and control of Product Supply
- Products and Services
- Procurement Cycle
- Stock Optimization and lowering investment in Stock without affecting Customer Service levels
- Manufacturing, Assembly and use of Kits and Sales Order Templates
- Financial Reporting including Brand and Sector Profitability
- Sales and Sales Team Performance Reporting
- Sales Team Commissions Processing
- Key Performance Indicators (KPI’s)
- Compliance
- Integration with other Applications
- Applications that would enhance the return on investment of MYOB EXO
- User Access and Security
And we actively look at ways to automate and prevent unnecessary involvement of staff.
So after an EXO AUDIT what we promise and will deliver in a detailed AUDIT REPORT is
‘You will know what you didn’t know about EXO’
And you will be able to immediately take appropriate action and increase the value of MYOB EXO in your business.
