Our integration does a lot more than simply import Customer Orders to save your team from manually entering into EXO. Many of our clients do not open a high percentage of online orders.
When we say Integration we mean Automation:
• All Product Information and Availability sent from EXO to your online store every few minutes
• Orders and Payments downloaded into EXO every few minutes
Downloading Orders and Payments and automatically processing Customer Orders is half of what Ducks Web provides.
Read more about the nitty gritty of how our integration becomes really slick:
• If it’s the first time an existing customer has ordered online our integration matches with the EXO Debtor Account so no duplicate accounts
• It if the first time they have ever bought we automatically create a new EXO Debtor Account and EXO Contact
• If there is no stock we automatically create an EXO Purchase Order
• If the Product needs to be assembled or manufactured we automatically create a EXO Works Order
• Kit Products like bundles are automatically converted in to their list of separate Stock Items
We enable you to maintain 100% of your Product Info in EXO and upload to your online store so that info is only entered once saying hundreds of hours.
EXO Stock Extra Fields can be expanded to 132 to control everything that’s displayed about a product on your online store. Automatic updates to your online store with new products and stock availability every few minutes.
For B2B we check:
• Credit Limit and put On Hold if over And if all is OK we automatically release to the warehouse for picking. | For B2C we check:
• Payment Received and allocate as wa deposit against the EXO Sales Order |
Whether you are in food, wine, sandals, flowers, packaging, medical equipment or industrial tools we can help you have the slickest online order processing around!
“How great it was that we can close the office for 2 week the holidays but still receive 450+ orders from the internet site, straight into EXO, with 380 of those automatically already opened and analysed marked ‘Ready to Fully Ship’ by your ATP (Autonomous Transaction Processing) Program) as soon as someone is ready to simply print them…..and with customer payments matched to their orders, and no one in our customer service team opened an order.”
“Ducks Web’s integration and automation has been a great investment. We’ve used it to integrate with five B2B and B2C web stores, EDI with Rebel, David Jones, Myer, the Iconic and Glue as well as automating all transactions between EXO and our third-party warehouse including eParcel.
Wholesale and retail customer orders come in from our various sales channels and within 15 minutes are automatically assessed and sent straight through to the warehouse for picking and dispatch – 24 hours a day 7 days a week. Integrating the VEND POS with EXO was a snap using Ducks Web.”
